MPA: Frequently Asked Questions

Frequently Asked Questions


Register for a New Account

How do I get a MITRE Partnership account?

You can receive an invitation from a MITRE employee to access certain MITRE resources such as Community Share Partners sites, Handshake, and others.

Note: invitations expire after 10 days. If you received an invitation, but it has expired, you will need to request a new invitation.

Alternatively, you can self-register for an account (see below), and specify a MITRE employee as your point of contact (POC). Your POC will need to approve the request before your account can be created.

When you register, you can set up a password or present a DOD Common Access Card (CAC), if you have one.

How do I self-register to obtain a MITRE Partnership account?

  1. Click Register link on MPA Sign-In page.

  2. Complete the self-registration form. Fields with a red asterisk are required. Click Next.

  3. After you submit the form, the MITRE employee you designated as your MITRE Point of Contact will receive your request for verification.

    • Your account will not be available for use until your registration information is verified by your MITRE POC. If it is not verified, your registration information will be removed from system after 30 days.
  4. Once the account is verified and approved, you will receive an email notifying you that your MITRE Partnership account has been created.

Point of Contact (POC)

Who is my MITRE point of contact (POC)? And why do I need one?

    If you have self-registered, your MITRE POC is the MITRE employee who is responsible for verifying your need to access MITRE resources.

    If you were sent an invitation to create a MITRE Partnership account, your POC is the MITRE employee(s) who invited you.

    Once your account is created, your POC and/or other MITRE employees will be responsible for granting you access to each resource.

What do I do if my MITRE POC is not available?

Contact the MITRE Partnership Network support team via mpnsupport@mitre.org.

Cannot Log In

Forgot Password?

  1. On the MITRE Partnership Sign-In page click Forgot password?.

  2. Next page, fill in the email you registered with and click Continue.

  3. You will be sent a Password Reset email with a link and further instructions.

  4. If you do not have access to your email, click Answer your security question to regain access.

Note: the Password Reset link in the email is only valid for 30 minutes.

Too many failed logon attempts?

After several incorrect login attempts, your MITRE Partnership account will be locked. It will unlock automatically after 30 minutes. If you have forgotten your password, follow the steps above to reset your password. Resetting your password will unlock your account.

Password expired?

MITRE Partnership Accounts (MPA) credentials expire after 180 days. If your password has expired, follow the directions for reset your password above.

Account expired?

If MITRE Partnership account credentials have been expired for more than 30 days, the account is marked as deleted. If this has happened to your account, you will need to request a new invitation from your MITRE POC or submit a new registration form.

Multi-Factor Authentication (MFA)

Why do some systems require multi-factor authentication to access?

Some MITRE Partnership Network (MPN) tools require Multi-Factor Authentication (MFA) to safeguard Controlled Unclassified Information (CUI).

What methods are available for multi-factor authentication?

Most methods involve a mobile phone—either a personal or work-issued device will suffice :

  • Okta Verify—You install the Okta Verify app on their mobile phone, and complete a one-time registration process. The app now becomes the second factor.

  • Google Authenticator—Similar to Okta Verify, this app can be installed on a mobile phone. During the MPN log-in, you receive a six-digit code displayed on their mobile device, which they enter in the appropriate field to authenticate.

  • Short Message Service (SMS, or text messaging)/Automated Voice Call. With this option, you either receive a one-time access code that’s delivered via text or a phone call. Because these methods are less secure than mobile apps, they may be phased out in the future.

If you work in a secure environment that prohibits you from having a mobile device on-site, please contact mpnsupport@mitre.org to explore other options.

How do I add additional multi-factor authentication (MFA) methods to my MITRE Partnership account?

  1. Visit https://partnership.mitre.org and click Mutli-factor Authentication Setup.

  2. After authenticating, scroll down to Extra Verification where you can choose to set up other methods.

  3. Click Setup next to those you wish to use as backup authentication methods.

How do I remove a multi-factor authentication method from my MITRE Partnership account?

  1. Visit https://partnership.mitre.org and click Mutli-factor Authentication Setup.

  2. After authenticating, scroll down to Extra Verification where you can choose to set up other methods.

  3. Click Reset next to those you wish to remove as backup authentication methods.

Edit Account

How do I update my MITRE Partnership account password?

  1. Visit https://partnership.mitre.org and click My Password.

  2. Click Change Password under Credentials.

  3. Change Password page will open, displaying fields to enter your new credentials.

  4. Once finished, click Reset Password.

How do I edit my MITRE Partnership account profile? (First/last name, Organization)?

  1. Visit https://partnership.mitre.org and click My Profile.

  2. Profile information such as first and last name, and organization can be edited and saved.

My email address changed. How do I update the email address on my MITRE Partnership account?

  1. Visit https://partnership.mitre.org and click My Email Address.

  2. Under Email click Edit Email.

  3. This will send you to a form to submit your change of email address.

  4. When your email address change request is approved, you will receive a notification email at the new address to inform you that your address has been updated

Note: email address changes must be approved by your MITRE point(s) of contact. Until your request is approved, you will continue to receive notifications and log into MITRE Partnership resources using your old email address.

If I have registered my DoD CAC credentials to my MITRE Partnership account and my CAC credentials have changed, how do I update my CAC credential registration?

  1. Visit https://partnership.mitre.org and click My Profile.

  2. Under Credentials you will see DOD Common Access Card (CAC), click to expand if it is already not.

  3. Click Remove

  4. In the popup window it will ask you if you do want to remove your CAC, click YES.

  5. The page will reload, go back to DOD Common Access Card (CAC), click to expand if it is already not.

  6. Click Log in with your CAC to add new CAC credentials.

  7. Once completed the page will refresh and at the top you will see CAC login succeeded

  8. Click Save at the bottom for changes to take effect

Where do I go if I have questions that are not answered here?

Contact the MITRE Partnership Network support team via mpnsupport@mitre.org.