MPA: Frequently Asked Questions

Frequently Asked Questions

How do I get a MITRE Partnership account?

You can receive an invitation from a MITRE employee to access certain MITRE resources such as Community Share Partners sites, Handshake, and others.

Note that invitations expire after 10 days. If you received an invitation, but it has expired you will need to request a new invitation.

You can self-register for an account, designate a MITRE employee as your point of contact (PoC), and request access to resources through them.

How do I self-register to obtain a MITRE Partnership account?

  • Click the 'Register' link on MPA Sign-In page.

  • Complete the self-registration form. Fields with a red asterisk are required.

  • After you submit the form, the MITRE employee you designated as your point of contact will receive your request for verification.

    • Your account will not be available for use until your registration information is verified by your MITRE PoC. If it is not verified, your registration information will be removed from system after 30 days.

  • Once the account is verified and approved, you will receive an email notifying you that your MITRE Partnership account has been created.

Who is my MITRE point of contact (PoC)? And why do I need one?

  • Your MITRE PoC is the MITRE employee who is responsible for verifying your need to access MITRE resources. Once your account is created, your PoC and/or other MITRE employees will be responsible for granting you access to each resource.

  • If you were sent an invitation to create a MITRE Partnership account, your PoC is the MITRE employee(s) who invited you.

What do I do if my MITRE PoC is not available?

I have a MITRE Partnership account but I cannot log in

  • Forgot password:

    • Enter your registered email address on the MITRE Partnership Sign-In page and click the Sign-In button. On the next page, click the "Forgot password?" link. You will be sent a Password Reset email with a link and further instructions. Please note that the Password Reset link in the email is only valid for 30 minutes.

  • Too many failed logon attempts:

    • After several incorrect login attempts, your MITRE Partnership account will be locked. It will unlock automatically after 30 minutes. If you may have forgotten your password, follow the steps above to reset your password. Resetting your password will also unlock your account in this case.

  • Password expired:

    • MITRE Partnership Accounts (MPA) credentials expire after 180 days. If your password has expired, follow the directions for Forgot Password, above.

  • Account expired:

    • If MITRE Partnership account credentials have been expired for more than 30 days, the account is marked as deleted. If this has happened to your account, you will need to request a new invitation from your MITRE PoC or submit a new registration form.

How do I edit my MITRE Partnership account profile? (First name, Last name, Organization, Office phone number)

  • From any MITRE Partnership Network page, click the 'Edit Profile' link on the MPN banner. Profile information such as first and last name, organization, and office phone number can be edited and saved.

How do I update my MITRE Partnership account password?

  • Go to the Edit Profile page then click the 'MPA Credential' checkbox. The Edit Profile form will expand, displaying fields to enter your old and new credentials. Once finished, click the Save button.

How do I add an additional credential to my MITRE Partnership account?

  • Go to the Edit Profile page then click a checkbox next to a credential that you have not yet registered with your MITRE Partnership account. The Edit Profile form will expand to display the required fields for registering a credential of that type. Once finished, click the Save button.

How do I remove a credential from my MITRE Partnership account?

  • Go to the Edit Profile page then click the checkbox next to the credential you wish to remove. The Edit Profile form will expand to display the details of that credential. Click the Remove button. Once you are finished, click the Save button. Note that you *must* always have at least one credential registered with your MITRE Partnership account!

If I have registered my DoD CAC credentials to my MITRE Partnership account and my CAC credentials have changed, how do I update my CAC credential registration?

  • Go to the Edit Profile page. Remove your existing CAC credential, then add your updated CAC credential.

My email address changed. How do I update the email address on my MITRE Partnership account?

  • Go to the Edit Profile page. Click the 'Update email address' link. This will send you to a form to submit your change of email address.

  • Please note that a) email address changes must be approved by your MITRE point(s) of contact, and b) until your request is approved, you will continue to receive notifications and log into MITRE Partnership resources using your old email address.

  • When your email address change request is approved you will receive a notification email at that new address to inform you that your address has been updated.

Where do I go if I have questions that are not answered here?